Order placed
You receive an order confirmation email shortly after checkout.
Track My Order
Find your package without the guesswork.
Use your order confirmation, tracking email, or customer account to check where your Paws & Peps order is. If something looks off, our support team can help.
Tracked shipping
Follow the package after it ships.
Email updates
Tracking arrives after fulfillment.
Carrier scans
Updates may take time to appear.
Delivery checks
Check mailbox, locker, or front desk.
Order lookup
Start with your order status.
The easiest way to track your order is through your order confirmation email or customer account. Once your package leaves fulfillment, tracking will show the latest carrier movement.
How it works
From order placed to package delivered.
Tracking is simple once you know what each status means.
Tracking created
When your order is packed, a tracking link is created and sent to you.
Carrier delivery
The carrier scans your package through transit until final delivery.
Tracking help
Common tracking questions.
Most tracking questions come down to carrier scans, delivery locations, or missing package checks.
Tracking delay
Tracking is not updating.
Tracking can stay quiet until the carrier completes the next scan. This is common right after a label is created.
- Check again after the next carrier scan.
- Peak seasons can slow updates.
- Contact support if it looks stuck for too long.
Delivered
Tracking says delivered.
If the carrier says delivered but you do not see the package, check the most common drop-off spots first.
- Check mailbox, porch, parcel locker, or mailroom.
- Ask household members, front desk, or neighbors.
- Contact the carrier with your tracking number.
Confirmation
I did not get a tracking email.
Tracking emails are sent after fulfillment. If you only received an order confirmation, your package may not have shipped yet.
- Check spam, promotions, or junk folders.
- Search your inbox for Paws & Peps.
- Make sure the checkout email is correct.
Order issue
Something looks wrong.
If your address, order details, or tracking information looks incorrect, reach out as soon as possible.
- Include your order number.
- Send your tracking link or screenshot.
- Tell us what looks incorrect.
Need help?
Questions about your tracking?
If your tracking looks stuck, says delivered but you cannot find it, or your order details look incorrect, send us a message and include your order number.