Clear answers if something is not right.

Eligibility

Return requests start with support.

Before sending anything back, contact our support team so we can confirm whether the item is eligible and provide next steps.

• Request within 7 business days of delivery.
• Keep the product unopened, unused, and sealed.
• Returns sent without approval may not be accepted.

Condition

Sealed products only.

For safety and handling reasons, eligible items must be in their original packaging with the seal intact.

• No opened or used items.
• No tampered, altered, or partially consumed products.
• No items stored improperly after delivery.

Final sale

Opened items are final.

Once a product has been opened, unsealed, used, or handled in a way that affects product condition, it cannot be returned.

• Opened vials or bottles cannot be returned.
• Used products cannot be returned.
• Items with broken seals are not eligible.

Return shipping

Pack returns carefully.

If your return is approved, package it securely and use a tracked shipping method so the return can be verified when it arrives.

• Customer covers return shipping for standard returns.
• Use tracking and keep your receipt.
• Prepaid labels may be provided when the issue was our mistake.

Inspection

Refunds are reviewed after inspection.

Approved returns are inspected after they arrive. Refunds are based on the condition of the returned item and the approved reason for return.

• Items must match the approved return request.
• Product seals and packaging are checked.
• Refunds may be denied if the item is not eligible.

Payment

Refunds go back to the original payment method.

When a refund is approved, it is issued to the original payment method used at checkout.

• Bank processing times can vary.
• Original shipping fees may be non-refundable.
• Discounts and promotions are adjusted during refund review.

Timing

Processing may take a few business days.

After a return is received and approved, refund timing depends on internal review and your payment provider.

• Allow time for return inspection.
• Payment provider timing may vary.
• Support can confirm whether a refund has been issued.

Not eligible

Some items cannot be refunded.

Refunds are not available for opened, used, unsealed, improperly stored, or customer-damaged products.

• Opened products are final sale.
• Improper storage voids eligibility.
• Customer-damaged items are not refundable.

Damaged items

Something arrived damaged?

If your order arrives broken, leaking, melted, crushed, defective, or otherwise compromised, contact support as soon as possible.

• Send your order number.
• Attach clear photos of the product and packaging.
• Do not discard the packaging until review is complete.

Wrong item

Wrong or missing item?

If your package arrives but something is incorrect or missing, send us the details so we can review the order.

• Tell us what arrived.
• Tell us what seems missing or incorrect.
• Include photos of the package contents.

Cancellations

Need to cancel? Email quickly.

If you need to cancel an order, contact us as soon as possible before the order ships or enters fulfillment.

• We cannot guarantee cancellation after processing starts.
• Shipped orders cannot be cancelled.
• After shipment, standard return rules apply.

Support

We will help point you in the right direction.

If you are unsure whether your order qualifies for a return, refund, replacement, or support review, send us a message first.

• Include your order number.
• Explain the issue clearly.
• Attach photos when product condition is involved.