Clear shipping from cart to doorstep.

Rates

Rates are confirmed at checkout.

Your shipping rate is based on your location, order value, and cart details. The final amount appears before payment.

• United States starts at $10.
• Canada starts at $14.99.
• Free shipping thresholds apply automatically when your cart qualifies.

Address

Double-check your address.

Please make sure your shipping address is complete and accurate before placing your order.

• Include unit, suite, buzzer, or apartment numbers.
• Use an address where packages can be received safely.
• Address issues can cause delays or delivery problems.

Cancellations

Need to cancel? Email quickly.

If you need to cancel an order, contact us as soon as possible before the order ships.

• Orders cannot be cancelled once they leave fulfillment.
• After shipment, the order follows our standard return or support process.
• Cancellation is not guaranteed once processing begins.

Packaging

Discreet, secure packaging.

Orders are packed carefully to help protect the contents while keeping the outside of the package clean and simple.

• Secure packaging for transit.
• Discreet exterior presentation.
• Packed with care before handoff to the carrier.

Tracking

Tracked shipping on every order.

We use tracked shipping so you can follow your order after it leaves our fulfillment center.

• Tracking details are sent after shipment.
• Tracking can take time to update after label creation.
• Carrier scans may not appear instantly.

Delivery windows

Delivery times are estimates.

Delivery can vary based on carrier movement, customs, weather, holidays, peak seasons, and other factors outside our control.

• United States: 10–15 business days.
• Canada: 2–5 business days.
• Estimated windows are not delivery guarantees.

Delays

Delivery delays can happen.

During busy shipping periods or unexpected carrier issues, your order may take longer than expected.

• Check your tracking link first.
• If the order is significantly delayed, contact us for review.
• Delay-related support is handled case by case.

Missing packages

Delivered but missing? Start here.

If tracking shows delivered but you can’t find the package, check common drop-off spots and contact the carrier with your tracking number.

• Check your mailbox, parcel locker, front desk, or mailroom.
• Ask neighbors, household members, or building staff.
• Contact your postal carrier with the tracking number.

Damaged items

If something arrives damaged.

If your order arrives damaged, defective, melted, broken, leaking, or otherwise compromised, contact us as soon as possible so we can review it.

• Send your order number.
• Include a short description of the issue.
• Attach clear photos of the product and packaging.
• After review, we may offer a replacement, refund, or another support option for the affected item.

Lost or stolen

Packages are carrier-handled in transit.

Once an order is in transit, the carrier controls delivery movement and scans. Lost, stolen, or misdelivered packages should be reported to the carrier first.

• Use your tracking number when contacting the carrier.
• Check safe drop-off areas around your building.
• Message us if you need help understanding the next step.

Order issue

Wrong item or missing item?

If your package arrives but something inside looks incorrect or incomplete, send us the details so we can review it.

• Include your order number and tracking link.
• Tell us what arrived and what seems missing.
• Add clear photos of the package contents.

Support

We’re here if you need help.

For shipping questions, order updates, damaged items, or tracking issues, send us a message and include your order number.

• Include your order number.
• Tell us what happened.
• Attach photos when the issue involves damage or packaging.