The rules for using our store.

Orders

Order acceptance.

Submitting an order does not guarantee acceptance. We may review, cancel, limit, or refuse orders when needed.

• Orders depend on product availability.
• We may cancel suspected fraudulent or incorrect orders.
• You are responsible for accurate checkout details.

Pricing

Prices, promotions, and payment.

Prices, product availability, promotions, discounts, and checkout totals may change without notice before an order is accepted.

• Payment must be authorized at checkout.
• Promotions may have limits, dates, or exclusions.
• Errors in pricing or product information may be corrected.

Shipping

Shipping follows our shipping policy.

Delivery times, rates, tracking, delays, and missing package guidance are explained in our Shipping Policy.

• Delivery windows are estimates.
• You are responsible for entering a complete shipping address.
• Carrier delays and delivery issues may be outside our control.

Returns

Returns and refunds follow our policy.

Return eligibility, damaged items, refund timing, cancellations, and support review are handled under our Return & Refund Policy.

• Some items may be final sale once opened or used.
• Do not send items back without approval.
• Damaged or incorrect items should be reported quickly.

Accounts

Account responsibility.

If you create an account, you are responsible for keeping your login details secure and for activity that happens through your account.

• Use accurate account information.
• Keep passwords private.
• Contact us if you believe your account has been misused.

Prohibited use

Do not misuse the site.

You agree not to use the site for unlawful, harmful, fraudulent, abusive, automated, or disruptive activity.

• Do not interfere with store security or checkout.
• Do not scrape, copy, spam, or abuse support channels.
• Do not attempt unauthorized access to accounts or systems.

Content

Site content is protected.

The Paws & Peps name, branding, images, icons, product copy, page layouts, and other site content are owned by us or our licensors.

• Do not copy or reuse content without permission.
• Do not remove trademarks, notices, or ownership marks.
• Personal shopping use does not give commercial usage rights.

Reviews

Reviews and submitted content.

If you submit reviews, messages, photos, or other content, you confirm you have the right to share it and that it is accurate, respectful, and lawful.

• Do not submit false, harmful, or misleading content.
• We may moderate or remove inappropriate submissions.
• You may give us permission to use submitted content for store operations and marketing.

Accuracy

Product and site information.

We try to keep information accurate, but product details, availability, pricing, images, and site content may occasionally contain errors or need updates.

• We may correct errors or update information at any time.
• Images and packaging may vary slightly.
• Information on the site should be reviewed before purchase.

Disclaimers

Site provided as available.

The website and store services are provided as available. We do not guarantee uninterrupted, error-free, or fully secure access at all times.

• Site access may be paused for maintenance or updates.
• Third-party services may affect checkout, payments, shipping, or analytics.
• We are not responsible for issues outside our reasonable control.

Liability

Limits on responsibility.

To the fullest extent permitted by law, our responsibility is limited for indirect, incidental, special, consequential, or similar damages connected to use of the site or products.

• Some regions do not allow certain limits, so these limits may not apply to you.
• Nothing in these terms limits rights that cannot legally be limited.
• Your remedies may be limited to the amount paid for the relevant order.

Changes

Changes to these terms.

We may update these Terms of Service when our store, policies, features, products, or legal requirements change.

• The updated date may change when edits are made.
• Continued use of the site means you accept the updated terms.
• Older versions may no longer apply after changes are posted.