How we handle your information.

Provided by you

Information you give us.

We collect the information you provide when you place an order, create an account, join a list, or contact support.

• Name, email, phone number, shipping and billing address.
• Order history, customer notes, and support messages.
• Marketing preferences when you subscribe.

Cookies

Information from your visit.

Like many online stores, our site may use cookies, pixels, log files, and similar technologies to keep the store working and understand how visitors use it.

• Device, browser, IP address, and general location signals.
• Cart, checkout, and site preference information.
• Analytics and advertising interaction data where enabled.

Payments

Payment and transaction data.

Payment information is processed through secure payment providers. We may receive transaction confirmations and limited payment details needed for order records.

• Payment provider, transaction status, and billing details.
• Fraud prevention and payment verification signals.
• We do not intentionally store full card numbers in this section.

Messages

Support and communication records.

When you contact us, we keep the information needed to answer your question and support your order.

• Emails, form submissions, chat messages, and attachments.
• Order numbers and issue details.
• Photos you send for delivery, damage, or product support.

Orders

How we use your information.

We use personal information to operate the store, process orders, communicate with you, and provide customer support.

• Process checkout, payment, fulfillment, shipping, and returns.
• Send order confirmations and tracking updates.
• Respond to support requests and improve the store experience.

Service providers

Who helps us process it.

We share information with trusted service providers that help us run the store and complete customer requests.

• Shopify, payment processors, fulfillment partners, and shipping carriers.
• Email, SMS, analytics, fraud prevention, and customer support tools.
• Professional advisors or authorities when required.

Marketing

Marketing, ads, and analytics.

If enabled, we may use email tools, advertising pixels, and analytics to understand performance and show relevant content.

• You can unsubscribe from marketing emails or texts.
• Some advertising tools may use cookies or similar technologies.
• Depending on your location, you may have opt-out rights for certain sharing.

Security

Security and fraud prevention.

We use information to help protect customers, the store, and payment activity from fraud, abuse, unauthorized access, or other security issues.

• Review suspicious orders or payment attempts.
• Protect customer accounts and store systems.
• Keep records when needed for accounting or legal reasons.

Your rights

Access, correction, and deletion.

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of certain personal information.

• Contact us with the email used at checkout.
• We may need to verify your identity before acting on a request.
• Some records may be kept when required by law or for legitimate business needs.

Marketing choices

Unsubscribe from marketing.

You can opt out of marketing communications at any time using the unsubscribe link or by contacting us.

• Unsubscribe links may appear in marketing emails.
• Text message programs may include reply-to-stop instructions.
• You may still receive transactional order messages.

Cookie controls

Control cookies and browser signals.

You may be able to manage cookies through your browser, device settings, or any cookie tools enabled on our store.

• Blocking some cookies may affect cart or checkout features.
• Browser privacy tools may limit analytics or advertising cookies.
• Availability of cookie controls can vary by region and device.

Retention

How long we keep information.

We keep information for as long as needed to operate the store, support customers, comply with legal obligations, resolve disputes, and keep accurate records.

• Order records may be retained for accounting and tax purposes.
• Support messages may be kept to resolve future questions.
• Deletion requests are reviewed against legal and operational requirements.